Support - Frequently Asked Questions (General)
Frequently Asked Questions relating to GForce, the website, your GForce account and other non-instrument issues.
Instrument: General | Platform: Any | Format: Any |
Before upgrading your M-Tron to M-Tron Pro please read the following information carefully.
M-Tron Pro is supplied with a 3.5Gb sample library which will be sent to all customers upgrading to M-Tron Pro. M-Tron Pro can be installed without the library but it will not work correctly until the 'M-Tron Pro Library' has been copied to your system from the DVD supplied. Please allow 14 days for delivery.
M-Tron Pro is a completely new instrument. If you have created songs or arrangements that use the existing version of M-Tron they WILL NOT automatically use M-Tron Pro when it has been installed. You must keep your existing M-Tron for these compositions. We will continue to support the existing M-Tron for the foreseeable future.
The M-Tron Pro Upgrade costs €59.00 (plus VAT if applicable).
Upgrading from M-Tron to M-Tron Pro.I have registered an M-Tron to my account on this web site. (www.gforcesoftware.com)
- 1) Log in to your account via the My Account link.
- 2) Click on the Upgrades / Crossgrades link.
- 3) Click on the 'Upgrade from M-Tron to M-Tron Pro' button and follow the purchase procedure.
- 4) Once complete the latest versions of the M-Tron Pro will be allocated to your account and can be downloaded via the My Instruments link.
NB* You can install the instrument but it will not work correctly until you have received the M-Tron Pro Library via your regular postal service.
I have not registered an M-Tron to my account on this web site but I have a registration code in this format: FG87-HB3Y-ZL7J-PEPN-7R3U
- 1) Click on the My Account link.
- 2) Click on the Create Account link.
- 3) Create yourself an account and when you receive your log in details via email, log in.
- 4) Link to Register Instruments and register your M-Tron. (The letters in your code should be in capitals and the - hyphens must be included).
- 5) Click on the Upgrades / Crossgrades link.
- 6) Click on the 'Upgrade from M-Tron to M-Tron Pro' button and follow the purchase procedure.
- 7) Once complete the latest versions of the M-Tron Pro will be allocated to your account and can be downloaded via the My Instruments link.
NB* You can install the instrument but it will not work correctly until you have received the M-Tron Pro Library via your regular postal service.
I bought M-Tron a few years ago before registration codes were issued and do not have the correct registration code.
You will be able to upgrade to M-Tron Pro provided you show us proof of your original purchase. If you bought your M-Tron second hand you will not be entitled to an upgrade to M-Tron Pro.
If you feel you are entitled to an upgrade from M-Tron to M-Tron Pro please fill in this form (click here) attaching the requested proof of purchase.
Not having an invoice does not stop you contacting us and making an application for an upgrade. We ask that you provide as much supporting evidence as you have to show that you are legitimate owner of M-Tron. We also have our GMedia records going back to 2000 which we can check if your bought directly from us. If you don't have an invoice please still fill in the application form and send us a pic of your discs adding any additional information in the 'Notes' section.
Once we have received the form and approve the upgrade an M-Tron will be allocated to your account on our web site from where you will then be able to upgrade to M-Tron Pro by following these instructions.
- 1) Log in to your account via the My Account link.
- 2) Click on the Upgrades / Crossgrades link.
- 3) Click on the 'Upgrade from M-Tron to M-Tron Pro' button and follow the purchase procedure.
- 4) Once complete the latest versions of the M-Tron Pro will be allocated to your account and can be downloaded via the My Instruments link.
NB* You can install the instrument but it will not work correctly until you have received the M-Tron Pro Library via your regular postal service.
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Instrument: General | Platform: Any | Format: Any |
We are constantly updating our products to work with the latest machines, both Mac and PC. When you buy one of our products please ensure that you registered it.
As soon as this is done the latest versions are automatically allocated to your account from where you can download and install them.
To register a product you will need to set up an account via the My Account link at the top of this page. Once you have received your account details via email, login and link to My Instruments from where you will be able to download the latest versions.
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Instrument: General | Platform: Any | Format: Any |
We offer educational pricing on all our products.
You will need to prove that you currently attend, or teach at, an educational establishment. If you feel that you could benefit from an educational discount please drop us a line via the support form here:
here
We deal with all requests individually.
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Instrument: General | Platform: Any | Format: Any |
Your account and the licenses registered to you can be found by logging in under the "My Account" link above.
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Instrument: General | Platform: Macintosh (Universal Binary) | Format: Any |
Yes. This is relevant to you if you are using an Intel based Apple Macintosh computer and have already bought one of our products or are planning to do so. If you are buying a product from our shop, you will automatically be supplied with the latest Universal Binary (UB) version of the product.
Registered an instrument after 1st October 2006?
If you registered a product after 1.10.2006 the UB versions of the product you registered will be automatically allocated to your web site account. Please go to the "My Account" page and log in. From here you will be able to download the latest versions of the software you registered. Please click on the "Mail Installation Codes" link to have the correct installation codes emailed to you.
Registered an instrument before 1st October 2006?
If you Registered your product(s) before 1.10.2006 and require the UB version add the UB update you require from this page to your basket and complete the purchase process. Once this is complete the latest versions will automatically be Registered to your web site account and can be accessed via the "My Account" page.
Not sure when you Registered an instrument?
If you are unsure of the date you registered a product, go to "My Account", login and check to see which Mac versions are allocated to your account via the "Download files" link.
Recently bought a boxed instrument?
If you have recently bought a boxed product from a retail store (or you bought directly from us without being logged in to your account) but require the UB version, create yourself a web site account and register your instruments. The latest version of the product you registered will automatically be available to download via "My Account".
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Instrument: General | Platform: Macintosh | Format: RTAS |
If you are using a GForce synth inserted on an Instrument Track or an Aux Track, you must do the following:
1. Make sure the I/O View option is checked in whatever window you are in (Edit or Mix) in Pro Tools.
2. In the I/O section of your Pro Tools track, assign the "audio input" of the track to an assignment on your audio interface. Now you can click the keys on the GForce user interface and they should depress.
3. Turn up the volume fader on the track. Instrument and Aux tracks in Pro Tools have their channel faders turned down to zero by default.
If you have inserted the GForce synth on an Aux Track or an Audio Track, you will also have to create a MIDI track, and in the I/O section set the output of the MIDI track to the GForce synth on the desired MIDI channel.
If you need further help with this, please look at our video tutorial here.
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Instrument: General | Platform: Any | Format: Any |
All technical issues with regards to our instruments and Receptor are handled directly by Muse.
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Instrument: General | Platform: Any | Format: Any |
You need an account to register your instruments and registering your instruments qualifies you for free technical support. Registering your instruments also allows you direct access to the latest updates via your account.
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Instrument: General | Platform: Any | Format: Any |
Just point your mouse to MY ACCOUNT at the top of this page and go to CREATE ACCOUNT. The rest will be self explanatory.
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Instrument: General | Platform: Any | Format: Any |
Sometimes an over zealous spam filter may stop our email from getting to you. Try changing the settings and asking for the password to be sent again.If this doesn't solve the problem, email us and we'll provide you with your details.
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Instrument: General | Platform: Any | Format: Any |
Of course. Simply login to your account and go to MY INFO. You can change your details there.
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Instrument: General | Platform: Any | Format: Any |
Once you have created an account and logged in, just point your mouse to MY ACCOUNT at the top of this page and go to REGISTER INSTS.Please make sure you have your instrument registration code to hand.
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Instrument: General | Platform: Any | Format: Any |
Sometimes an over zealous spam filter may stop our email from getting to you. If this is the case contact us and we'll help directly.
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Instrument: General | Platform: Any | Format: Any |
See this page for full details on our license transfer policy
My Account -> License Transfer
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Instrument: General | Platform: Macintosh | Format: RTAS |
