We pride ourselves on our support but to help us solve your problem quickly and effectively please take note of the following points which can help speed up the support process.
Before sending a mail to our Technical Support please check the FAQ section to see if your issue is addressed there.
Free technical support is ONLY available to all REGISTERED USERS. To register your product click here.
If you have already registered, please make sure you have the latest version of the instrument installed on your system. The latest version can be found in My Instruments.
If you have checked the FAQs and installed the latest version but still require help, please fill in the form on the right.
Please include as much information on the support form, together with exact symptoms of the problem - the more precise you are, the quicker we can help.
"it crashed", doesn't usually do it!
What's more effective is to describe what happens and what you expected to happen. Also please let us know if your problem occurred after any software updates or if it's a recurring problem.
We never pay artists for endorsements nor enter into an endorsement with an artist who has never used our instruments. Artists may be eligible to endorse our products provided they meet all of following conditions:
The artist must already own at least one GForce Instrument and express a genuine love for it.
The artist must prove popularity, e.g. have produced at least 1 top ten hit in a significant charts system in the last 24 months.
The artist must provide scans of at least 5 interviews in music oriented magazines, such as Groove or Bravo, alternatively video interviews on MTV or music shows on local television.
The artist must provide scans of at least 5 interviews published in magazines focussed on music production, such as Future Music, Electronic Musician, Keyboard, Sound & Recording or a combination of both magazine types.
If the artist has an existing or prior endorsement by another audio company (hardware or software), the artist must send signed confirmation that the existing or prior endorsements do not conflict with endorsement by GForce. For example, if the artist still has to mention an existing and prior product endorsed by another company he can not be endorsed by GForce.
The artist must provide prominent mention of GForce instruments in each booklet during the period of endorsement.
The artist agrees to mention GForce instruments prominently in any production centric interview within the period of endorsement.
The artist agrees to supply patches and demo tracks for inclusion in GForce products and use on the GForce website.
The artist must send a set of photographs (cleared for publishing by GForce), to be updated every 2 years.
The artist must provide a list of at least 5 appearances of GForce instruments on each album within the endorsement period, e.g. "Ambient background on track 02 using impOSCar2 preset ToDieFor"
Failure to meet any of the above conditions will result in termination of the agreement and any licenses that have been issued under this agreement will be revoked. GForce Software Ltd reserves the right to revoke any NFR license at any time for any reason.
The artist can end the endorsement period at any time by buying normal single user license.
New Users Information
If you are new to virtual instruments and are not sure how to take advantage of them, or how to use them, hopefully this info will be useful to you.
What do GForce make?
We make software synthesizers that work within your computer. These are commonly known as Virtual Instruments.
What is a synthesizer?
It is likely that you will have come into contact with some form of toy keyboard that allows the generation of an electronic sound via its keys, instruments such as these are basic synthesizers. Equally, it is likely that you will have seen pop-stars standing behind banks of electronic keyboards, or synthesizers, on the television.
What is a Virtual Instrument?
It is now common for the sound generation part of a synthesizer, the engine, to be created entirely within your computer. Any software program (or plug-in) generating sounds in this way is known as a software or Virtual Instrument. Another form of synthesizer.
Can I use it?
Yes you can. You can use our Virtual Instruments within your computer but you will need to ensure that a few basic computer requirements, or specifications, are met.
What must I have?
It differs between Apple Macintosh and PC computers.
- Apple Computers - Our Virtual Instruments will work with your Apple computer provided the operating system is at least OS X 10.4 (Tiger), it has a minimum of 512MB of RAM and that the processor is at least a 1.25 GHz PowerMac G4.
- PC Computers - Our Virtual Instruments will work with your PC provided the operating system is at least Windows XP, it has a minimum of 512MB of RAM and that the processor is at least an Intel Pentium IV 1GHz. You will also need a sound card that has an ASIO driver.
You will also need a set of speakers connected to your computer, or a set of headphones, so that you can hear the sounds our instruments produce. We also strongly recommend that you have a controller keyboard connected to your computer so that you can play the sounds created by our Virtual Instruments in a musical way, although this is not absolutely necessary as you can use your mouse to play individual notes.
What happens when I buy an instrument?
When you buy one of our Virtual Instruments via our on-line shop, you will be sent an email that provides you with a link that allows you to download the instrument directly to your computer. The email also contains installation codes that are required when you install your Virtual Instrument on your computer.
Can I try before I buy?
We allow you to download and try demo versions of some of our Virtual Instruments.
When I run the installer I am confused because it asks me to install the versions I require. I don't know which versions I require.
You only need to install the Stand-alone version as this turns your computer into your synthesizer. All other plug-in versions require additional software for them to work.
If I need help, what do I do?
We have a dedicated support section on our web site. This includes 'frequently asked questions' sections for each Virtual Instrument we make and forms that allow you to contact us with your specific questions.
We pride ourselves on the levels and speed of support we provide freely as we realise how frustrating it can be be when trying to work with new software. If you require specific support or simply have a general enquiry please let use the forms provided and we will respond as quickly as possible.